Computer Help

For Faculty & Staff

To Report a Computer Issue

Please create a ticket in the Track-IT system. If you need your Track-IT Portal login information re-sent, please contact the Help Desk at x5653 or dial 801-5653 from off-campus.

User Guides and Information

  1. 230 phone guide (pdf)
  2. 115 phone guide (pdf)
  3. Track-IT user guide (pdf)
  4. Computer virus information


Printer Supply Purchasing Information

 

The IT Department will stock ink for all campus HP LaserJet network printers. Multi-user printer toner purchases are paid for by the IT Department budget. All other toner purchases will be charged back to the budget of the person ordering the toner.

Toner Requests: All printer toner requests should be processed through Track-IT. In-stock ink will be delivered within 24 hours of the ticket creation. If ink is not in stock, it will be ordered the day of the ticket creation and an expected delivery date will be added to the ticket. The completed ticket will show the cost of toner and the amount charged and budget charged.

Inkjet Requests: The IT department will only stock inkjet cartridges for the DDS Lab. If you would like the IT Department to order ink for an inkjet printer, please submit a Track-IT ticket requesting the type and amount of ink that you would like to purchase and provide a budget number.

Printer Paper Requests: All printer paper should be ordered through Jean Sylvia, jsylvia@coa.edu.

For Students & Guests

To Report a Computer Issue

Please email helpdesk@coa.edu. You can also call the Help Desk at x5653 or by dialing 801-5653 from off-campus. We will respond to your requests as soon as possible.

Helpful Links